CBN’s Management Team; over 100 years experience and knowledge in the janitorial business
An introduction to our highly motivated and knowledgeable staff – a veritable who’s who of janitorial knowledge.
Robert A. Croft, C.B.S.E. Bob has served as President and Chief Executive Officer of CBN Building Maintenance since co-founding and incorporating CBN in July of 1974. He has extensive training in business management, economics, personnel and facility security, and janitorial operations through Arizona State University, Management Action Program™, SC Johnson™, Daniel’s Associates™, the Maricopa County Sheriff’s Office and the Building Service Contractors Association International (BSCAI).
Bob is active in the American Indoor Air Quality Council and the Phoenix Chamber of Commerce, and is a Senior Arbitrator for the Better Business Bureau. With the assistance of Daniels & Associates, an internationally known janitorial consultancy, he developed CBN’s unique “Cleaning for Health, Safety, & Security” program. Bob has been awarded the Certified Building Service Executive designation from BSCAI and the Registered Indoor Air Quality Manager designation from the Environmental Education Foundation. Bob also serves on the City of Phoenix Environmental Quality Commission.
Having restored CBN’s office, housed in the 1914 L. L. Steward House in the Roosevelt Historic District of downtown Phoenix, Bob now devotes time to maintaining the house while still managing the day-to-day aspects of a successful janitorial service. Bob lives in a restored 1926 bungalow in the F. Q. Story Historic Neighborhood, and serves on the neighborhood preservation society board.
Perhaps of interest is that the F. Q. Story neighborhood was originally subdivided by L. L. Steward, who built the house in which CBN offices. In what spare time is available, Bob runs his dogs and reads extensively (primarily history, economics, and mysteries). Bob founded and plays baritone with the Salt River Brass Band, and for many years taught the trombone music ensemble class at Scottsdale Community College. He has amassed an extensive collection of 19th & early 20th century brass musical instruments.
Pablo Beltran Pablo Beltran, CBN’s Quality Assurance Manager, comes from a background in law enforcement; the associated training helped hone his skill in the observation of details. He goes “above and beyond” to make sure his job is done to the best of his ability. Pablo’s position requires detailed and accurate communication between our janitorial clientele and our work force, while keeping other members of CBN’s management team “in the loop”.
Pablo has an outgoing personality and enjoys the interaction and “problem solving” which are key factors in his quality assurance position. Pablo is a native Arizonan. Raised near the base of South Mountain, he enjoys spending time in the area with his young son.
His interests include art, especially music; he has a background in performing arts. He’s a sports fan – especially boxing, MMA (Mixed Martial Arts), football, and basketball.
Rebecca Dev first came on board CBN in 2009. As our Customer Service Representative, her responsibilities included responding to client concerns/queries, making monthly quality assurance visits, and dropping in on neighbors in hope of growing the CBN family of satisfied customers. After a maternity hiatus, she has come back and now taken over the position and responsibilities of Office Manager. She brings 14 years of customer service experience (plus professional training) to the position.
Always ready to take on new challenges, Rebecca looks forward to assisting our customers with any service or billing issues that may arise. She has proven to be a great asset to CBN.
Rebecca is outgoing and is a sports fan, especially pro football (Go Cardinals!). She enjoys spending time outdoors and at cultural events with family and friends.
Rebecca is married, and has two beautiful kids.
Tony Barrera, R.B.S.M. Our production supervisor, Tony Barrera, has worked as a building services professional since 1993. Tony has attended seminars and classes put on by OSHA and the USDA, and has attended classes on proper and safe cleaning of medical facilities and HazMat classes. He has recently earned the coveted RBSM designation from BSCAI, . Tony’s responsibilities include:
• Scheduling floor techs (carpet cleaning, scrubbing, refinishing, etc.)
• Interviewing production staff applicants
• Training with Johnson Wax Professional® (now Diversey) janitorial products and safety procedures
• Quality control inspections (including touch-up)
• Inventory control; paper product distribution
• Equipment inspections and maintenance
Should a janitor become unavailable, Tony will drop his other duties to be certain our scheduled janitorial client visits are taken care of.
Paul Marston Paul has served as Vice President since shortly after CBN’s founding. He was elected Maricopa County Recorder in 1968 and served until 1974. He is President of Gemini Mailing Consultants, Inc. and has been the chief executive officer of that firm for over twenty years. He was graduated from the University of Arizona with honors. He has an extensive background in data processing, personnel management and records management and has had several articles published in national magazines on these subjects. Paul’s primary area of responsibility includes writing and maintaining the extensive integrated software which he designed for CBN, providing general ledger, receivables, payables, customer service, prospecting, scheduling, inventory management and employee services. Paul makes the final decisions on proper treatment of financial data for tax and government reporting purposes for the company. He also serves in an advisory capacity on matters of advertising and marketing.
Karl Wolz Now working as a contracting consultant, Karl fills most of CBN’s graphic design and photography needs along with the occasional bit of code writing for their computers. Karl and Bob worked together in the janitorial business well before CBN existed. He has several decades of experience in the janitorial business, having served as janitor and floor tech, and has managed customer service, quality control, and marketing.
Karl runs a photography and graphic design business, “Photography by Karl Wolz”. His passions include fine-art photography (historically involving the use of large-format [really BIG] cameras) though digital is pretty much the norm these days, and “pyrotechnical adventures in the culinary arts”.
Oscar showed up (without any janitorial experience) over the Academy Awards weekend back in 2004. Name seemed pretty obvious. He’s an outdoor cat and only shows up occasionally anymore, but his presence is still appreciated.