A Professional Janitorial Service – Satisfaction Guaranteed
Regular client visits and after-hours inspections, professional janitorial service, window and floor crews, cutting edge methodologies, efficient communications (24/7) and record utilization.
Inspections and Communication
Our Customer Service Representative visits each client at least monthly to inspect the job and gather customer feedback; our Operations Manager inspects after hours. Both work with data from existing (and generate new) Inspection Reports, giving our janitorial service crews and management team up-to-date information on all client issues, periodic floor and window completion dates and service needed, and the ability to compare quality issues across a given crew’s clients. All inspection and client communication data is logged and archived, allowing long-term monitoring of facility condition and of crew performance. We’re available, from top management down, 24/7, to deal with whatever maintenance and security situations arise. For your convenience and ours, and to avoid the misunderstandings common to oral messages, we use e-mail for much of our client communication. Most of our day-to-day janitorial service crew communication is also delivered electronically, for similar reasons, and to better document and track assignments and quality.
Front-Line Personnel: Pride of Ownership
We have chosen to work with successful independent janitorial service contractors on our nightly janitorial routes – contractors with a proven track record of providing consistently dependable high-quality cleaning to their own customers (whom we interview during the contractor selection process) – and who show pride in having the drive and ambition to develop and maintain their own small businesses. After passing our rigorous security screening process, we introduce our contractors to our stringent Health-, Safety-, and Security-oriented cleaning procedures, including OSHA regulations, chemical safety & labeling, MSDS familiarization, HEPA filtration, microfiber use and cleaning, UV light inspections, and proper chemical disposal. Our contractors show pride in their businesses. They allow us to deliver a proven commodity to our customers, while giving our contractors freedom from those aspects of the cleaning industry which commonly trip up smaller operators – floor scrubbing and refinishing, carpet cleaning, window washing (all of which require specialized equipment and expertise), and customer service. We provide them accreditation in Greenguard Environmental Institute’s Indoor Air Quality Certified cleaning program, a comprehensive health and environment-friendly system of equipment, products, and procedures. We then add to your program 24/7 availability for customer communications and emergency backup, and the sales, quality control, research, and customer service abilities of a major, progressive firm.
For VCT burnishing, refinishing, carpet cleaning and hard floor scrubbing, we select experienced floor technicians with proven records of quality performance.
We fully screen, confirm ID and verify backgrounds of applicants, to assure us and you of their integrity and ability, and then provide them with:
• Intensive training: written, video and hands-on developed by Diversey, Ecolab™, BSCAI, and others; long-term employment, tied to educational, accreditation and advancement opportunities, the better to know and service your facility
• The most effective equipment available, such as Laser-X™ floor burnishers, and Ecolab™ floor finishing systems • The finest line of cleaning chemicals and floor finishes, by Diversey™ and Ecolab™
• A well thought out and researched methodology
• 24/7 backup by our operations manager and senior management
We’ve chosen to give our window cleaning work to Quality Construction Clean-up & Window Cleaning, because of their wide range of experience and the community-oriented attitude of the owner, Raul Martinez. A native of Guanajuato, Mexico, he moved to San Antonio in 1989, then to Arizona in 1990 with his brothers. After working with several local window washing companies, Raul started his own company in 1993. Raul’s crew is experienced in all types of window cleaning, from high-rises to vintage buildings. Services include construction clean-up, pressure washing, and bird dropping removal. Our window crews are our good will ambassadors. Raul trains his crews to check with the customer at the conclusion of each job, and travels from jobsite to jobsite himself to verify that our clients are satisfied. Our janitorial service clients include several government facilities which require that the crews undergo extensive and comprehensive background searches.
Office staff and Management Team
We’re awfully proud of our staff, our management team, and our outside consultants, both for their professional background and abilities, and as caring and involved individuals. Visit the Management Team section of the “About CBN” page and see for yourself. We’ve thrived for forty plus years in an extremely competitive industry by combining professional knowledge, a constant drive for excellence, and an ongoing commitment to our customers. A comparison of the janitorial firms listed in a 1975 Phoenix Yellow Pages with today’s field yields a great example of Darwin’s “survival of the fittest” in action. You will also find that CBN is the oldest janitorial service member of both the Better Business Bureau and the Greater Phoenix Chamber of Commerce
It is the quality of our work which will please God and not the quantity.
— Mohandas Gandhi
The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
— Vince Lombardi
Quality is not an act, it is a habit.
I think there is only one quality worse than hardness of heart and that is softness of head.
— Theodore Roosevelt
I have offended God and mankind because my work didn’t reach the quality it should have. –
– Leonardo da Vinci
Quality means doing it right when no one is looking
— Henry Ford
Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.
— Steve Jobs
Quality is never an accident. It is always the result of intelligent effort. –
– John Ruskin
Modesty is my best quality.
— Jack Benny
I think that the quality of all bands is steadily improving and it is a pleasant thought to me that perhaps the efforts of Sousa’s Band have quickened that interest and improved that quality.
— John Philip Sousa
If there is a single quality that is shared by all great men, it is vanity. –
– Yousuf Karsh